Shipping policy

Shipping policy

Orders are typically processed within 2 business days (excluding holidays) after receiving your order confirmation email. Pre-sale orders are shipped within 5 days of receiving the items ordered. If you place an order with a pre-sale item alongside non-presale items fulfillment of your non-presale items may or may not be fulfilled prior to fulfillment of the pre-sale item(s) at our sole discretion. You will receive another notification when your order has shipped.

Occasionally we receive a high volume of orders which may cause longer than usual fulfillment times.

Additionally, there may be times where the BenchRebel fulfillment is closed. If the fulfillment center is closed we will post a notice on our website. In these instances we will fulfill open orders as expeditiously as feasible when we reopen.

We ship using the method selected through the order (which may be based on fulfillment time), however we reserve the right to ship via any method available to us in the following circumstances: 

1. Method chosen is Economy

2. Method chosen is not available either by destination or carrier requirements (e.g. actual weight exceeds first class mail limit)

3. Postal holidays or other closures prevent us meeting service levels

4. Customer requests a method other than what was originally selected

5. Another shipping method is available from the same carrier with a shorter or the same delivery time (e.g. Priority mail vs. Parcel Select)

6. Shipping method selected is promotional or free

7. There is an event which may cause the delivery to be delayed if the original shipping method is used (e.g. carrier work strikes, holiday delays)

We can only provide estimates on our handling and fulfillment of orders, once the package leaves BenchRebel we cannot provide any guarantee of the length of time a package takes to arrive (see service levels for the given carrier and carrier rate to understand any guarantees provided). Should a package appear to be lost, damaged, or otherwise not satisfactorily delivered please let us know so we can take appropriate action.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Most items qualify for free economy shipping or if the order total is above $125 USD for shipments within the continental United States. For some items a flat shipping rate applies, in such cases we will post a notice on the product pages of the subject items. Items with flat rate shipping policies do not qualify for any free shipping promotions.